Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

UUP

Job Summary:

The Office of Student Affairs at SUNY Downstate Health Sciences University is seeking a full-time Staff Associate / Associate Director of Student Success.

The Associate Director of Student Success collaborates with students, staff, and faculty to cultivate a positive and supportive Learning environment for students. This role provides mentors hip, guidance, and essential resources to ensure student success, professional growth, and overall well-being.

• Provide mediation, mentors hip, and coaching to students on academic planning, career paths, professionalism, and conduct.
• Support medical students in the residency application process, ensuring they are well-prepared for submission and interviews.
• Refer students to counseling and support services as needed, fostering a culture of wellness.
• Address student concerns, answering inquiries and escalating emergent issues to leadership.
• Offer guidance on personal and financial aid matters, connecting students to appropriate resources.
• Serve on university committees focused on student life, including curriculum development, scheduling, promotions, and support initiatives.
• Continuously assess student services and activities to enhance engagement and effectiveness.
• Assist with the organization and coordination of major student-focused events, including graduation ceremonies, new student and awards programs.
• Ensure student complaints are properly documented and addressed in accordance with university policies.
• Perform additional responsibilities as assigned.

Required Qualifications:

• Master's Degree in higher education administration, student affairs, counseling, medical education, or a related field. 
• 3 to 5 years of experience in student affairs, academic advising, medical education, or related roles in higher education.
• Demonstrated ability to work in a fast-paced environment while managing multiple priorities.
• Strong written communications and attention to detail; skilled in composing, editing, and synthesizing feedback into precise and impactful student performance evaluations.
• Strong public speaking skills; strong verbal communication abilities with experience presenting effectively to both small and large audiences.
• Excellent data management skills; proficient in gathering, managing, and accurately reporting large data sets using electronic systems.
• Strong interpersonal skills; adept at collaborating with diverse groups, including students, faculty, and administration, to gather feedback and communicate key updates.
• Strong time management and organization skills; proven ability to manage multiple tasks, meet deadlines, and keep stakeholders informed throughout processes. 
• Excellent problem-solving and process improvement skills; skilled in identifying opportunities for improving MSPE preparation and implementing effective solutions. 
• Good technical proficiency; experienced in using Microsoft Word, Excel, Outlook, PowerPoint, Banner, Leo, Brightspace (Desire2Learn), and Panopto.
• Good event planning skills; strong organizational ability to coordinate student programs, ceremonies, and other events.
• Strong confidentiality skill-set; demonstrated ability to handle sensitive information with discretion and compliance.

Preferred Qualifications:

• Previous experience working with medical students or professional students in a health sciences setting is preferred.
• Familiarity with residency application processes, professionalism standards, and student wellness support is preferred.

Work Schedule:

Monday to Friday; 9:00am to 5:00pm (Full-Time)

Salary Grade/Rank:

Salary Range:

Commensurate with experience and qualifications

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu