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Job Summary:
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The Department of Nursing at SUNY Downstate Health Sciences University is seeking a full-time Director of Nursing Critical Care Services and Procedural Areas / TH Associate Administrator.
Position Summary
Reporting to the Chief Nursing Officer, the successful candidate will oversee multiple departments that represent one or more service lines. In collaboration with the physician staff and medical directors in each area is responsible for the strategic development of these departments/service lines. Uses business development methodology to enhance services, improve patient/customer satisfaction and provide an environment for growth of the services. Ensures fiscal accountability in all departments. Delegates to the assistant directors reporting as direct reports, the development, maintenance, and evaluation of a work environment that supports excellent patient outcomes and professional nursing practice on designated patient care units. Facilitates actualization of organizational and nursing department values into dally operations to promote safe, efficient, effective and caring nursing practice.
Job Specific Competencies
Foundational Thinking Skills:
- Utilizes systems thinking in assessing and managing cross functional issues.
- Makes sound decisions by analyzing situations and problems systematically and logically, considering multiple perspectives, and demonstrating resourcefulness and creativity when developing and implementing solutions.
- Approaches a complex task or problem by breaking it down into manageable components and considering part in detail.
- Anticipates the implications and consequences of situations and takes appropriate actions to promote positive measurable outcomes.
- Identifies central or underlying issues in a complex situation and plans accordingly.
Strategic Management:
- Manages a designated division developing strategies to meet system changes, current trends, and patient cate needs.
- Establishes key indicator goals for areas of responsibility, aligning unit function with Nursing Department goals and strategies arid seeking key stakeholder opinions.
- Recognizes changes in nursing practice/healthcare anticipating and developing proactive strategies (thinks globally and acts locally).
- Integrates and balances Nursing Department/UHB priorities with day-to-day activities.
- Leads and supports organizational changes needed to improve UHB's effectiveness and helps others to successfully manage organizational change.
- Monitors key performance indicators and makes real-time adjustments to ensure patient outcomes meet or exceed goals.
- Demonstrates strong projects management skills, adhering to timelines, milestones, and resource utilization.
- Monitors systems/processes to optimize safe and effective patient through put addressing barriers and identifying resources required to maintain patient flow.
Leadership Skills:
- Holds team and one’s self responsible for maintaining established performance and patient care standards and meeting agreed upon commitments (including but not limited to annual evaluations, goal setting, competencies, mandatory education).
- Establishes standards for staffing safety and effectiveness with using internal and external benchmarks.
- Monitors staffing effectiveness through regular review of established indicators.
- Determines selection strategies to recruit and retain high performing staff in collaboration with Human Resources, Nursing Recruitment/Retention and respective department Directors.
- Matches organizational culture and job requirements to the skills, knowledge and talents of individuals.
- Provides mentorship and care counseling to nurse managers encouraging them to articulate career goals, accept challenging growth opportunities and develop required skill sets for advancement (succession planning).
- Applies human resource policies fairly and consistently; when necessary, working with Human Resources to apply the progressive discipline policy.
- Demonstrates working knowledge of legal, regulatory and union requirements for service; monitors these to maintain full compliance.
- Represents the needs and interests of managers and staff to all levels of the leadership structure.
Financial Management:
- In collaboration with Finance and Senior Nursing Leadership, defines financial targets compatible with standards of care, develops an annual expense and revenue budget, and makes timely adjustments to achieve operating financial targets.
- Monitors and reviews staffing/productivity measures for responsible areas of service, maintaining budget within set parameters.
- Reviews variances and approves plans of action for correction of variance in productivity and budgetary performance.
- Uses innovation and creativity to explore ways to reduce costs while maintaining or improving quality patient outcomes.
- Participates in the business planning of new programs, capital budget, operating budgets and fiscal reports.
- Determines, justifies and advocates for resources to deliver projects/initiatives aligned with departmental and organizational mission.
Relationship Management:
- Utilize organizational dynamics knowledge to create and maintain a positive culture that respects both human and material resources, patients and their families and the community we serve.
- Uses positional power in ways that motivate and instruct managers and staff to achieve effective working relationships, desired-patient outcomes and unit/department/organizational goals.
- Coaches managers on how to achieve goals through active performance management of team members.
- Consistently employs the communication skills of active listening, feedback, inquiry and validation.
- Communicates clear measurable performance expectations to direct reports.
- Develops communication mechanisms that ensure staff receive information necessary to provide safe, effective patient care keeping abreast of changes in policies, procedures, and regulatory requirements.
- Role models the skills of collaboration, consensus building, negotiation, and conflict resolution to achieve results.
- Works collaboratively with department heads and chairmen, establishing appropriate lines of communication for problem solving.
- Demonstrates strong oral and written communication skills including reports, project presentations; and evaluations.
- Enhances manager and staff commitment to their work through recognition and rewards for desired performance, acknowledgement of contributions to work, expressions of pride in the group, and visible presence in work areas.
- Provides regular updates on operational and patient care issues to own manager and works with manager to improve services and resolve problems.
Personal and Professional Accountability:
- Takes responsibility for one’s performance by setting clear goals arid expectations, tracking progress against goals, obtaining feedback, and addressing performance issues promptly.
- Establishes an environment of trust and fairness with colleagues and staff.
- Utilizes ANA Code of Ethics as a guide to ethical behavior and practice, and to support staff in addressing ethical issues that impact patients and staff in the work environment.
- Maintains readiness for surveys/inspections by assuring health team members demonstrate knowledge of and compliance to policies and standards.
Career Planning:
- Assure personal and professional growth through self-study, attendance, and participation in seminars/workshops.
- Develops annual personal plan for continuing education and career planning.
- Compares current level of practice to job description/requirements rectifying any gaps.
- Compares own performance to expectations based on professional practice standards, job description, goals/objectives and acts to address variances.
Fostering Professional Environment:
- Provides leadership and vision to create a patient/family focused, high-performance, high-commitment work team which supports the mission, vision and values of UHB.
- Creates an environment that fosters a constant state of learning for self and others.
- Initiates, promotes and participates in nursing research at the nursing departmental and unit level.
- Recommends staff for promotions and awards.
- Participates in and encourages others to participate in professional nursing organizations and achievement of board certification.
Optimizing the Leader within/Reflective Practice Behaviors:
- Demonstrates integrity, truthfulness and fairness when working with others.
- Displays personal credibility by doing what one commits to doing, respecting confidentiality, carrying fair share of the workload, taking responsibility for own mistakes, being honest and forthright.
- Accepts responsibility for one’s own actions and responds appropriately to mistakes.
- Recognizes, interprets, and anticipates others' interests, concerns and feelings and communicates this awareness in an empathetic manner.
- Develops strategies to influence others and gains support for ideas, proposals, projects and solutions.
- Functions effectively under pressure, demonstrating self-control and maintaining a sense of humor in the face of difficult situations.
Cultural Competence:
- Creates and maintains a culture where diversity of patients and families, staff and physician beliefs and background are respected and embraced.
- Bases decision making and actions on principles that foster a climate respectful of sociocultural values, beliefs and assumptions
- Fosters collaborative decision making among staff with diverse backgrounds and interests.
Shared Decision Making:
- Provide guidance and resources to managers that facilitate unit based shared decision-making process through the establishment and maintenance of unit-based councils.
- Delegates projects/tasks to nurse managers that enhance their abilities and build their confidence utilizing timelines and follow up meetings to measure achievement.
- Empowers and engages staff to effectively participate in unit and departmental decision making and performance improvement.
- Interacts with and contributes to the professional development of peers and others practicing in a shared governance model of nursing practice.
Performance Improvement:
- Uses data to drive improvements in safety, services, operations, and satisfaction levels (employees and patients).
- Holds self and managers accountable for meeting performance targets.
- Embraces a just culture model to support patient safety and continuous performance improvement.
- Facilitates development of nurse mangers to identify, investigate, take immediate corrective actions, and prepare reports in situations of patient safety risk or nursing practice concerns.
- Develops skill in the use of Lean Reengineering Methods in order to lead improvement projects throughout the division.
Technology:
- Demonstrates knowledge of intermediate computer skills including capability with Microsoft Office applications.
- Navigates the electronic medical record and the medication supply systems utilized in this institution.
- Demonstrates ability to integrate technology into patient care processes in order to improve patient outcomes and work efficiency.
- Uses technology and information systems to improve communications and support business decisions.
- Evaluates information systems and processes that promote patient care, improve staff effectiveness, and support organizational outcomes.
Clinical Practice Knowledge and Skill:
- Develops and maintains a patient care/nursing practice environment that empowers and supports the professional nurse in all phases of the nursing process.
- Demonstrates expertise in the development and implementation of evidence-based nursing standards for the management of specific patient populations.
- Compares population-based health care delivery to best practices identifying problems, seeking resolutions, implementing change, assessing progress and evaluating outcomes.
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Equal Employment Opportunity Statement:
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SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu
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