Job Opportunities

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

UUP

Job Summary:

The Department of Ambulatory Services, Patient Access at SUNY Downstate Health Sciences University is seeking a full-time Registrar/ Staff Assistant 2. The successful candidate will: 

• Provide excellent customer service and greet/serve all patients, visitors, staff with courtesy and respect, both in person and on the phone, by identifying yourself and location.
• Ensure ID badge is always worn and is visible by patients and staff.
• Answer incoming phone calls, respond to all customer phone calls and voicemails in a timely manner; ensure messages are promptly routed to appropriate staff.
• Greet, check in and check out all patients utilizing the EMR/Scheduling and other platforms.
• Maintain the confidentiality and privacy of all patient medical information.
• Schedule, Interview, scan, fax and conduct full registration of patients.
• Conduct reconciliation and cancelation of patient appointments.
• Conduct outreach to patients for appointment reminder calls and/or other outreach initiatives as directed.
• Conduct reconciliation of open visits through collaboration with the Manager/Supervisor.
• Verify financial/ insurance coverage and enter demographic data into EMR and other platforms.
• Obtain insurance authorization and reconcile authorizations as required.
• Collect co-pays, explanation of insurance/benefits, patient education, and redirect patients.
• Ensure all patients forms are completed in their entirety, including HIPAA, General Consent, Financial Agreement, Electronic signatures, and other medical forms required for compliance.
• Adhere to hospital policy and procedures and to educate patients.
• Engage and participate in departmental meetings and PI initiatives.
• Assist and conduct outreach with HEDIS/QARR measures.
• Demonstrate professionalism when interacting with all support staff, clinical staff, managers, department heads and Executive Leadership.
• Demonstrate flexibility and work as a team, rotating to the various practices ensuring adequate registration coverage as business need requires.
• Demonstrate flexibility with shift coverage, to include weekends, evenings, variable days as business need requires.
• Demonstrate accountability for overall job duties and be punctual and timely.
• Demonstrate flexibility and work as a supportive team member by performing all other job-related duties as assigned by supervisor/manager/department head as business need requires.

Required Qualifications:

• Strong verbal, written and interpersonal communication skills.
• Computer proficiency/literacy.

Preferred Qualifications:

• Bachelor's Degree preferred.
• 1+ year of hospital-based experience preferred.
• Knowledge of third-party billing in managed care a plus.

Work Schedule:

Variable Days; Variable Hours

Salary Grade/Rank:

Salary Range:

Commensurate with experience and qualifications

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu