Job Opportunities

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

UUP

Job Summary:

The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Senior Clinical Analyst/Supervising Programmer Analyst. The successful candidate will:

• Utilize knowledge of clinical requirements, application capabilities, and his/her technical skills to maintain and support EHR/EMR and other applications.
• Be responsible for clinical template development, workflow design, configuration changes, upgrades, modifications, and security of EHR/EMR and other applications.
• Participate in go-live support, new release support, and on-going user support and education.
• Be able to work on multiple projects/issues concurrently.
• Be adept working with a variety of users including physicians, administration, managers, clinical, and office staff; and be available for support through participation in 24-hour on-call rotation.
• Analyze and resolve issues encountered by the end-users during any implementation/new release and coordinate remediation with vendor or other staff. 
• Participate in the evaluation, testing and implementation of future releases.
• Participate in post implementation change evaluation and supports users in maintaining changed processes. 
• Participate in change control process.
• Provide end-user workflow support, workflow Q&A, workflow auditing, and new application feature support. 
• Maintain and monitors assigned applications(s) and related integrations or interfaces, as directed. 
• Identify and recommends for evaluation/implementation application enhancements or integration with other applications. 
• May require some direction from vendors and supervisor to resolve routine applications issues. 
• Implement and maintain clinical information systems security and confidentiality mechanisms in accordance with user and/or facility policies and procedures.
• Work with entire Information Services and Technology Department to ensure application support issues are resolved and other day-to-day break/fix items are completed.
• Receive and performs work order tickets from Service Desk staff, project manager, and/or supervisor. Ensures all issues are reported, tracked, and completed within a ticket/work order based application. 
• Proactively reads, creates, maintains, and follows application documentation to deliver consistent services & solutions. 
• Provide reports from assigned application(s) and assists users with report needs. 
• Assist with upgrades to the electronic health record (EHR) application as well as other clinical and non-clinical software applications. 
• Perform scheduled and ad hoc application audits to monitor compliance. 
• Exhibit effective problem solving techniques and looks for opportunities to contribute application & workflow improvements. 
• May participate as a technical subject matter expert for LEAN projects with guidance from senior analysts or supervisor. 
• Communicate issues/topics with implementation team members. Update management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports.
• Collaborate with outside consultants, vendors and company representatives in the planning, development, testing, revision and maintenance of clinical information systems. Participate in systems analysis and research related to the CIS.
• Answer tier 1 and tier 2 phone calls, emails, and other inquiries. 
• Train or assists in training new and current users. 
• Assist in preparation of training materials and support materials, as needed. 
• May lead Super Users within each department by holding regular training sessions to streamline processes and train on more advanced features of the applications. 
• Maintain membership on, or consultation to, internal committees, work groups or task forces as needed to communicate and facilitate ongoing progress, development, implementation, and revision of the clinical application systems.
• Maintain a working relationship with the assigned application(s) user group(s) and with application(s) vendors. 
• Maintain a detailed understanding and working knowledge of the current CIS, its functions and its relationship to other information systems within the enterprise.
• Attend conferences and seminars as appropriate that enhance professional growth. Maintains an up-to-date knowledge of current trends and issues in healthcare, nursing practice, healthcare informatics, national and state-wide standards and regulations, enterprise policies and procedures as related to clinical practice, and the legal implications of the CIS.
• Maintain strict confidentiality, safeguards protected health information (PHI), and reports disclosures appropriately. 
• May be cross trained to perform job functions as staffing needs dictate.
• Provide coverage for other team members, when necessary. 

Required Qualifications:

• Bachelor's Degree.
• 3 to 5 years of experience in an academic medical center is required, including 3 years working with systems analysis/programming/design and demonstrated knowledge of nursing and/or clinical practices and principles.
• Technical knowledge of the EHR infrastructure is required.
  • In-depth knowledge of Allscripts Sunrise Clinical Manager (Altera) core configurations highly preferred.
  • Experience with Eclipsys, Cerner Millennium, IDX, Pharmis, Epic, etc. is highly desirable.
• Participation in clinical information systems implementation life cycle, including experience in configuring Order/Ordersets (computerized provider order entry – CPOE) experience is required.
• Strong MS Office Suite, Visio and MS Project desktop and MS SQL DBMS skills required.
• PMP certification, consulting experience is highly desirable.
• Excellent interpersonal, written and/or communication skills, and ability to collaborate effectively with colleagues to achieve the completion of tasks required.
• Team building management, and organizational skills with creative approaches to information systems issues and problems, and a demonstrated record of bringing together diverse functions and build effective teams involving all categories of health care employees is a plus.

Preferred Qualifications:

• Master's Degree preferred.

Work Schedule:

Monday to Friday; 9:00am to 5:00pm

Salary Grade/Rank:

Salary Range:

Commensurate with experience and qualifications

COVID-19 Vaccination Requirement:

  An approved COVID-19 vaccination.

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu