Job Opportunities

Customer Service Specialist

Apply now Job No: 495858
Local Title: Customer Service Specialist
Budget Title: Staff Assistant
Work Type: Full Time
Location: Brooklyn, NY
Categories: Administrative, Finance


Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:


Job Summary:

The Bursar's Office at SUNY Downstate Health Sciences University is seeking a full-time Customer Service Specialist / Staff Assistant. The successful candidate will:

  • Verify all bank deposits for accuracy and ensure all information is updated to the student account system.
  • Process and reconcile receipts and deposits received for the hospital, campus and auxiliary departments.
  • Receive and issue receipts for sealed deposit pouches from other Downstate departments for the armored car service collection.
  • Scan checks for immediate and accurate deposit to the hospital and campus bank accounts.
  • Provide cashiering services, along with answering and responding to daily inquiries via email and telephone.
  • Post accurate payments, waivers and other financial data to student accounts in the student account system.
  • Verification of daily bank deposit through the on-line banking system.
  • Work with supervisor to organize scanning and file retention of office documents.
  • Provide excellent customer service to the SUNY Downstate Community.
  • Perform other duties as necessary.

Required Qualifications:

  • Bachelor of Science Degree in Accounting, Finance or related concentration.
  • 1-3 years of cashiering experience in bank or higher education environment with focus on excellent customer service.
  • Proficient in Microsoft Office.

Preferred Qualifications:

  • SUNY and/or other government or state entity work experience is a plus.
  • Familiarity working with Banner, Argos, and CashNet is a plus.

Work Schedule:

Monday to Friday; 9:00am to 5:00pm

Salary Grade/Rank:


Salary Range:

Commensurate with experience and qualifications


COVID-19 Vaccination Requirement:


  An approved COVID-19 vaccination.

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at


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