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Director of Outpatient Operations

Apply now Job No: 494856
Local Title: Director of Outpatient Operations
Budget Title: Senior Staff Assistant
Work Type: Full Time
Location: Brooklyn, NY
Categories: Management and Professional, Administrative, Clinical


Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:


Job Summary:

The Department of Orthopedic Surgery and Rehabilitation Medicine at SUNY Downstate Health Sciences University is seeking a full-time Director of Outpatient Operations. The incumbent will report to the Executive Administrator of the department, who is the business partner to the Chairman of the department. In addition, the successful candidate will: 

  • Be responsible for the oversight and management of outpatient operations in multiple clinical office settings.
  • Be responsible for hiring, training, supervision, and evaluation of all clerical, front desk, and clinical support staff.
  • Maintain personnel records and developing, monitoring, and revising job descriptions and performance plans for office staff as necessary; will oversee approximately 25 staff members. 
  • Oversee the creation of patient appointments, scheduling, billing, data and information maintenance, patient relations, and clinic flow. 
  • Develop short and long-term strategies and goals for the department's outpatient operations and regularly measures the extent (via Excel and EHR data pulls and reports, among other methods) to which goals and objectives are achieved. Uses analytical and creative problem solving to help achieve goals and objectives.
  • Maintain personnel records and conducts performance analyses and evaluations in conformance with policies and procedures.
  • Be responsible for maximizing the efficiency of clinic visits and patient flow, all while maintaining high professional standards, supporting compassionate care and trying to optimize the patient experience. Lean Six Sigma principles will be helpful in many of these efforts.
  • Oversee billing operations and ensures that records are up-to-date and accurate.
  • Monitor physician productivity and billing for the outpatient practice(s); works with providers to enhance productivity and improve collections; develops and maintains billing and collection procedures to ensure accuracy and to maximize collections and revenue; leads billing staff to maximize revenue.
  • Coordinate managed care activities and devises program changes and developments to solve problems.
  • Compile, analyze, and forecast practice performance data and statistics; regularly creates and summarizes operational and financial reports from a variety of sources.
  • Maintain established departmental policies and procedures, objective quality assurance efforts, and safety, environmental, and standards.

Required Qualifications:

  • Bachelor's Degree required.
  • 5+ years of experience in a supervisory/administrative capacity in a multi-specialty healthcare system with multiple care sites.
  • Proficiency in data analysis, forecasting, and strategic implementation.
  • Proficiency with multiple EHR and data platforms. 

Preferred Qualifications:

  • Master's Degree in healthcare management preferred.
  • Lean Six Sigma experience preferred.

Work Schedule:

Monday to Friday; 7:30am to 4:00pm

Salary Grade/Rank:


Salary Range:

Commensurate with experience and qualifications

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at 718-270-3025.


Advertised: Eastern Daylight Time
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